Distance Learning, mLearning, Digital Education, Technology
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15 Customer Service Skills that Every Employee Needs

15 Customer Service Skills that Every Employee Needs | Distance Learning, mLearning, Digital Education, Technology | Scoop.it
There are 15 customer service skills that every employee must master if they are forward-facing with customers.

Via Daniel Watson
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Rescooped by Dennis Swender from Must Play
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How Games Help Us Learn - Linkis.com

How Games Help Us Learn - Linkis.com | Distance Learning, mLearning, Digital Education, Technology | Scoop.it

How Gamification Uncovers Nuance In The Learning Process by Terry Heick Gamification is simply the application of “game” mechanics to non-game entities.

Marty Note
Love this:

The current issue around the idea is less about definition, and more about tone. Reducing the process of “gamification” to something whimsical, silly, or juvenile represents a fundamental misunderstanding of gamification as a process.

 

For years, classrooms have been gamified. Letter grades are indeed first subjective evaluations of knowledge proficiency, but once they are passed to the hands of the students, they become game components, passed around as proof of the completion of some task, or the achievement of some desired goal (mastering a standard, fulfilling the requirements of an assignment, etc. Here, rubrics become instructions to task completion.
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Once game dynamics are in place the tribe is changed. Adoption of game mechanics to explain social interaction is a clear signal of a successful application of game theory to students or customers.

Does anyone DOUBT the impact of a well tuned game? "Well tuned" in this context means easy to play and understand, sufficiently motivating and fun to obscure or marginalize a "rebel" minority.


Via Martin (Marty) Smith
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19 Easy Ways to Survey Your Potential Customers 

19 Easy Ways to Survey Your Potential Customers  | Distance Learning, mLearning, Digital Education, Technology | Scoop.it

Don't leave your content to chance! Follow these 21 Easy Ways to Survey Your Audience about what they really want. 


Via Daniel Watson
Terry Yelmene's curator insight, September 26, 2016 9:50 AM
It's OK to think about asking for insight from your prospective audience in more than one channel - Its a great way to not only have you solution fit and market product fit questions answered you may learn a bit more about where your prospective tribe is actually hanging out!
Matthew Thomas's curator insight, September 26, 2016 10:01 AM
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