Harold Jarche "Platform capitalism is beginning to define the economy for the second Gilded Age we seem to be entering. It requires 4 contributing factors, which when combined, create a perfect opportunity for the “uberization” of almost any industry...
...Any work that can be billed by the hour is probably a commodity. Any work that can be standardized is a commodity in the eyes of platform capitalists. Any work that can be represented as a flowchart, and eventually put into a software program, is a commodity.
What’s left is work that is creative. Solving complex or wicked problems is another area for human work. Dealing with people as individuals, requires human compassion and empathy." (emphasis mine - doconnor)