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Scoop.it!
From
alison
Learn key customer-centric techniques, skills and practices in Alison’s free online Customer Service Training course – vital for career and business.
Peter Mellow's insight:
You can sign up for this course for free. However, in the free version you have to wait few seconds to start each module and watch ads! The content is good, but it contains a lot of text and reading, so visually is not easy to work through. When you finish there is a short quiz. If you want a certificate you have to pay for it! I suggest you don't do this, but take a screenshot of the quiz score to show your line manager that you have completed it. 
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