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It is possible for hospitals to consistently provide patients with a positive experience. Research by Press Ganey found that while common themes run through the experiences of happy patients, variation characterizes the experiences of unhappy patients. These findings demonstrate that preventing negative experiences requires the same kind of vigilance needed to prevent the vast range of potential safety problems.
Writing stories about his adventurous career helped photojournalist Bruce Moss recover after a stroke.
After his wife died two years ago, Richard E. Grant began to film himself talking about his bereavement, creating a remarkable record of life after loss.
How do you maintain optimism as things keep getting worse?
Prepare for your medical appointment by creating a list of questions to ask your doctor. Print or email the list so that it is handy to take to your appointment. This preparation will help you get more out of the time with your doctor and help you to remember everything you want to ask.
Both women shared a mutated gene and died from the same disease in their 40s, but Kevin wanted to change the way death and grief were experienced by his family.
There are an estimated 18,000 Kiwis living with schizophrenia. Stephanie* shares her story about her diagnosis, and what living with the chronic condition few understand.
All day in bed, I am texting others who are in bed, who are all texting others in bed – and we’re comparing
"If you desire better care, don't wait, suffering and lose a whole kidney like me. Speak up, seek a second or third opinion."
How trail running helped me fight brain cancer.
Two art directors explore how a diagnosis of Parkinson’s disease has changed their worlds.
Feeling overlooked? Here are six ways to get the care you deserve.
In Marx’s view, Whitney’s concern and open-mindedness make him a rarity.
“Ignored patient input results in an enormous amount of diagnostic error,”
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At its best, medicine will be a process of shared decision making, and doctors need to be prepared.
They were expected to die, yet 40 years after HIV/AIDS rocked the world, many are holding strong – baffling medicos in the process.
Don’t get lost in the system. Careful note-taking, second opinions and other strategies will help you.
"For many years I felt like everyone mumbled all the time. I couldn’t hear the words to songs," the radio host recalls.
A lack of useful language to describe mental illness means we often get the wrong help.
Before Hannah Catton was diagnosed with ovarian cancer, her symptoms were dismissed as period pain and stress.
On living with cerebral palsy
Artist Barry Johnny has been painting all his life, but after suffering a stroke three years ago, he woke with significant memory loss. He learnt to paint again while in hospital and found art therapeutic in the recovery of other parts of his memory.
Melissa Green and her partner Dion Mason are young and fit, but both ended up in hospital after contracting COVID-19, which he describes as feeling like "a 200-kilogram man standing on your chest".
Then one day medical staff realised he wasn’t stuck in minimal consciousness when they were testing him with different objects.
They gave him a cup, and he put it to his mouth to drink. They gave him a hairbrush, and he brushed his hair.
“I started crying,” Donna says.
Then they gave him tissues. Instead of using them blow his nose, Thomas passed them to his mother, so she could wipe her tears.
Of all the injuries we suffered, mine is the worst. My brain injury has shaken my confidence in my own personality, my own existence.
Jenny Laird thought her world had turned upside down when she suffered a stroke three years ago.
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